Return
Policy

Every Pasidi object is inspected and carefully packed before it leaves the atelier. If something is not right, we will make it right.

You may initiate a return within 14 days of receiving your order, provided the item is:

• Unused and in its original condition
• In its original packaging, including all protective materials and certificates
• Accompanied by your order confirmation

Items that have been personalised, custom-made or explicitly marked “Final Sale” are not eligible for return.

Email us at returns@pasidihome.com with your order number and the reason for return. Our team will respond within 2 business days with instructions and a prepaid return label (India only).

Once we receive and inspect the returned item, we will process your refund within 7–10 business days to your original payment method. Shipping charges are non-refundable unless the return is due to our error.

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at support@pasidihome.com with photographs. We will arrange a replacement or full refund at no cost to you.

Bespoke commissions and custom-gifting orders are crafted specifically for you and are not eligible for return or exchange unless they arrive damaged or significantly differ from what was agreed in writing. Any concerns should be raised within 48 hours of delivery.