Shipping
Policy

In-stock pieces are dispatched within 3–5 business days of order confirmation. Delivery timelines within India:

• Metro cities: 3–5 business days after dispatch
• Tier-2 & Tier-3 cities: 5–8 business days after dispatch
• Remote locations: 8–12 business days after dispatch

Bespoke and custom-commission pieces have individually agreed timelines, confirmed in your order summary.

We work exclusively with premium logistics partners experienced in handling fragile, high-value shipments. Each piece is double-boxed and cushioned with archival-grade materials before handover to our carrier.

Once your order is dispatched, you will receive a tracking number by email. For any tracking concerns, contact us at support@pasidihome.com.

We ship to select international destinations via insured courier with full tracking. Delivery timelines vary by destination (typically 7–14 business days). Import duties, taxes and customs fees are the responsibility of the recipient. To confirm availability and costs to your country before ordering, please contact us at support@pasidihome.com.

Your Pasidi object arrives in a rigid, cloth-lined gift box wrapped in archival tissue and sealed with our wax stamp. Larger pieces are crated individually. We use no single-use plastic in our packaging.

All orders are fully insured in transit. If your shipment is lost or arrives damaged, please notify us within 48 hours at support@pasidihome.com. We will file the insurance claim and arrange a replacement or refund as quickly as possible.